Privacy Policy

1. Introduction

Scalekit Studio Technologies Private Limited ("Scalekit Studio", "we", "us", or "our") operates the platform available at scalekit.studio. This Privacy Policy explains how we collect, use, store, share, and protect information about you when you use our platform, website, or services.

By accessing or using our services, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use.

2. Information We Collect

Information you provide

• Name, email address, and contact details when you join the waitlist or create an account.
• Business information, workflows, and task data you submit to the platform for processing.
• Communications you send to us, including support requests and feedback.

Information collected automatically

• Usage data: pages visited, features used, session duration, and interaction patterns.
• Device and browser information: IP address, browser type, operating system, and referrer URL.
• Cookies and similar tracking technologies as described in Section 8.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services and platform.
• Route and execute tasks submitted to the platform, including coordination with domain experts on our network.
• Communicate with you about your account, service updates, and support requests.
• Analyse usage patterns to improve product quality and reliability.
• Comply with legal obligations and enforce our Terms of Service.

4. Data Sharing and Disclosure

We do not sell your personal data. We share your information only in the following circumstances:

• Service delivery: Domain experts and agents on our network may access task data to complete work you submit. Access is limited to what is necessary to complete the task.
• Service providers: We work with third-party providers for infrastructure, analytics, and communications. These providers are bound by data processing agreements and may not use your data for their own purposes.
• Legal requirements: We may disclose your information when required by applicable law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Task data and workflow logs are retained for a minimum of 12 months to support audit, learning, and dispute resolution, after which they may be anonymised or deleted.

You may request deletion of your data at any time by contacting us at hello@scalekit.studio. Deletion requests will be processed within 30 days, subject to legal retention obligations.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Data portability: receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at hello@scalekit.studio. We will respond within 30 days.

7. Security

We implement industry-standard technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (TLS), access controls, and regular security reviews.

No system is completely secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect unauthorised access to your account.

8. Cookies and Tracking

We use essential cookies necessary for the platform to function. We may also use analytics cookies to understand how our platform is used. You can control cookie preferences through your browser settings.

We do not serve advertising cookies or share tracking data with advertising networks.

9. International Transfers

Scalekit Studio is headquartered in Guwahati, India. If you access our services from outside India, your information may be transferred to and processed in India or other countries where our service providers operate. We take appropriate steps to ensure such transfers comply with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our platform. Continued use of the services after changes are posted constitutes acceptance of the updated policy.

11. Contact

For questions, requests, or concerns about this Privacy Policy, contact us at:

Scalekit Studio Technologies Private Limited
Guwahati, Assam, India
hello@scalekit.studio